The Office of the CIO is composed of three functional units that support the Division of Information Technology and its organizations. These units are:
The Business Service Office provides the Division of IT with managerial support. They are specifically involved with budgeting, purchasing, human resources, contract services and billing within the Division. They also interact with many other departments within the university to sustain and enhance the efforts of the Division of IT. Additionally, the Business Services Office is responsible for billing departments’ monthly recurring and non-recurring charges. Monthly charges are billed directly to the department using the UTS Billing System. These charges are posted on a monthly basis at: http://utsbill.fiu.edu/
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The Communications, Customer & Employee Relations unit is responsible for developing and managing the identity of the Division of Information Technology. It provides communications consultation to other units within the Division of IT and develops and implements strategies to assess and manage organizational customer segments. It also develops remedial and damage control communications.
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The Division of IT Project Management Office facilitates the completion of new technology implementations and upgrades. Utilizing industry standard tools and techniques, they are equipped to handle a wide variety of projects ranging from software implementations to IT disaster recovery.