Telephones
Desktop Services
UTS provides the University with reliable voice services, which include phone lines, equipment, voicemail, long distance and more. To request a service, please contact the UTS Support Center.
Proper Use of University Telephone Services: Click here to understand how to properly use the University's telephone services.
Voice Services Available:
Telephone Lines
There are a variety of telephone lines available to help meet your department's individual needs. Services are available for telephones, faxes, credit card machines, elevators, etc.
The university's phone system makes available a variety of applications including Emergency Notifications, Music On Hold, IP Contact Centers and Personal Address Book.
Equipment/Accessories
Click here for a list of equipment that is available for purchase.
User Telephone Options
For instructions on how to login to your university telephone options view the User Options Login Instructions.
To login and customize program features and functions of your phone such as, speed dials click here.
Telephone Tutorials
Telephone Features
Immediate Divert (iDivert)
iDivert is a softkey option that will appear on your phone when you are receiving an incoming call. By pressing this button, as soon as you hear the phone start ringing, you can immediately route the caller to your voicemail box. Please note that in order to use this feature you must already have voicemail on your line.
Do not Disturb (DND)
The DND feature allows you to temporarily suppress the ringtone on your phone. To enable the DND feature, press the "More" softkey and then press "DND". The phone will display the message, "Do Not Disturb is active". Once you have enabled the feature, if you receive a call, your phone will not ring. Instead, your phone will beep once and display the information for the incoming call. To disable the DND feature press the "More" softkey again and then press "DND".
Local/Long Distance Dialing
University phones are able to dial within the FIU telephone system (5 digits) and the local calling area (10 digits). With authorization from the department, a line can be enabled for domestic and/or international long distance access.
For intercampus, local and long distance dialing please refer to the Dialing Instructions.
For Domestic & International Rates click here.
If you would like to request long distance , please complete a Long Distance Request Form.
Directory Assistance
For directory assistance to the FIU community call 305-348-2000. You can request departmental, faculty or staff telephone listings, driving directions to FIU, and other general information.
Inbound 800 Toll Free Numbers
Toll Free Number that allows callers to dial FIU numbers without incurring toll charges. Department owning the toll free service will incur the usage charges.
Reservation-less Conference Calling
Reservationless Voice Conference Services (VCS) provides on-demand conferencing. Allowing you to initiate a conference 24 hours a day, 7 days a week - without the need to make a reservation. For instructions, pricing information, and frequently asked questions, please click here.
Voicemail
The Division of IT is transitioning FIU's voicemail system from the current Avaya solution to a new voicemail system powered by Microsoft. For more information on the voicemail transition, click here. For configuration instructions on the old voicemail system, please see below.
Quick Start Guide – Voice Interface
Quick Start Guide – Telephone User Interface
Telecommunications Billing:
Responsible for billing departments' monthly recurring and non-recurring telecommunications charges. Monthly charges are billed directly to the department using the UTS Billing System. All departments are required to review their charges each month and reimburse the university for any personal calls made from university owned telephones. These charges are posted on a monthly basis in the UTS Billing System: http://utsbill.fiu.edu/. Click here to read the Telephone Service Policy.
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