Transition to Cisco Unity Voicemail

On November 2, the Division of IT rolled out a new voicemail system.




What do I need to do?

1. Call in to your voicemail by dialing 7-1000

2. If you are prompted for your ID, enter your 5-digit extension (for example, if your number is (305) 348-2000, your ID is 72000).

3. When prompted to enter a PIN, enter the following: 

  • If you receive your voicemail in your email, your transition PIN is 36245.
  • If you do not receive your voicemail in your email, your transition PIN is 86245.
  • Set up your new PIN. Your new PIN cannot:.
    • Be less than five digits
    • Have the same number repeated more than twice in a row (for example, 90002)
    • Have consecutive numbers (for example, 12345 or 54321)
    • Contain fewer than three different digits (ex. 18181)
    • Be the same as (or the reverse of) your primary extension
    • Spell out your first or last name, organization or company name, or any other obvious words

4. Follow the prompts to record your name and greeting

What's changing?

Your voicemail experience will be similar to how it is now, with some key changes:

  • Your voicemail access will change. After November 2, you will use (305) 348-1000 (7-1000) and a new voicemail PIN.
  • Your current greeting will not move to the new system. You will be able record a new greeting as part of setting up your new mailbox.
  • Your saved voicemail messages will not move over to the new system if you do not receive voicemail messages in your email. Call 305.348.4000 and take note of any important information you may have saved in your voicemail before November 2.
  • Your keypad numbers and terms that define the way you manage your voicemail may change. More information on managing your voicemail with your keypad is available in our infographic.
  • Your voice commands will not change. For example, you will still be able to say “Play messages” at the main menu. Other voice commands you will be able to use include: Repeat message, next message, save, delete, reply, forward and message properties. For a complete list, view our infographic.
  • You will no longer be able to reply to voicemail messages received in your email by simply hitting reply. You can still respond to the voicemail message via email by manually entering the recipient’s email address in the “To:” field.
  • You will not receive automated speak-to-text translations of incoming voicemail messages in your email. This service is not offered at this time.
Why is FIU moving to a new system?
Microsoft is phasing out support for our current voicemail product on December 1, 2019. Because of this, the Division of IT will roll out Cisco Unity Connection, a new voicemail system that better aligns with our voice platform.
What are the benefits of the new voicemail system?
Benefits include:

  • Highly Secure
  • Multiple greetings may be recorded per mailbox
  • Quick and easy access to your messages
  • Email integration
  • Better integration to our existing university phone system
I'm having trouble accessing my voicemail after the transition. Where can I find support?

If you are experiencing difficulties accessing your voicemail, please fill out this form. For live support, contact our IT Support Center.


The Division of Information Technology (IT) is Florida International University’s central technology service provider and is led under the direction of Mr. Robert Grillo, Vice President and Chief Information Officer.

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